Shipping policy

📦 Order Processing & Dispatch

All orders at mybatua.in are made-to-order and are processed with care before dispatch.

Orders are typically delivered within 7–12 working days, including processing, tailoring, quality checks, and shipping.
This timeline applies to Prepaid, COD, and Partial COD orders.
During sales, promotions, or festive periods, processing times may be slightly longer due to higher order volumes.
If there is any delay in dispatch, you may contact us via Customer Care, Instagram, or WhatsApp for an update.

Orders placed during any sale, promotional offer, or discount campaign can only be cancelled before fulfillment.

In such cases, refunds will be issued only as Store Credit.
Refunds to the original payment method will not be processed under any circumstances.
Once an order has been fulfilled or dispatched, it cannot be cancelled, modified, or changed during sale or promotional periods.

Once dispatched, orders are generally delivered within 3–7 working days, depending on the destination and courier partner.
Delivery timelines may occasionally be affected by courier delays, weather conditions, or unforeseen circumstances.
If your order is delayed or delivery attempts are not being made, please contact us and we will assist in ensuring successful delivery or arrange a reshipment where applicable.

COD is available for orders up to ₹5,000.
A COD charge of ₹150 will apply.
All COD orders require confirmation before dispatch.
You should receive a confirmation call within 24 hours of placing your order.
If you miss the call or do not receive it, you may contact our Customer Care team during working hours to confirm your order.
Orders will be dispatched only after successful confirmation.
Repeated refusal or non-acceptance of COD orders may result in COD services being disabled for future purchases.

Partial COD is available on eligible orders.
Customers are required to pay ₹300 in advance, with the remaining balance payable upon delivery.
No additional shipping or COD charges apply to Partial COD orders.
Once an order has been dispatched, cancellation is not permitted.
If a dispatched Partial COD order is cancelled, the advance amount of ₹300 will not be refunded.
If the order is refused or cancelled at the time of delivery, the order will be marked as cancelled and the advance payment will be forfeited.
In case of delivery delays or courier-related issues, please contact us via Customer Care, Instagram, or WhatsApp and our team will assist you.

Customer Care Timings

Monday – Friday: 10:00 AM – 6:00 PM
Saturday: 11:00 AM – 3:00 PM
Sunday: Closed

Customer Care Number: +91 8826009522

For any questions regarding your order, shipping, or delivery, feel free to reach out to our support team.