Shipping policy

📦 Order Processing & Dispatch

All orders at mybatua.in are made-to-order and are processed with care before dispatch.

Orders are typically delivered within 7–12 working days, including processing, tailoring, quality checks, and shipping.
This timeline applies to Prepaid, COD, and Partial COD orders.
During sales, promotions, or festive periods, processing times may be slightly longer due to higher order volumes.
If there is any delay in dispatch, you may contact us via Customer Care or WhatsApp for an update.

Orders placed during any sale, promotional offer, or discount campaign can only be cancelled before fulfillment.

In such cases, refunds will be issued only as Store Credit.
Refunds to the original payment method will not be processed under any circumstances.
Once an order has been fulfilled or dispatched, it cannot be cancelled, modified, or changed during sale or promotional periods.

Once dispatched, orders are generally delivered within 3–7 working days, depending on the destination and courier partner.
Delivery timelines may occasionally be affected by courier delays, weather conditions, or unforeseen circumstances.
If your order is delayed or delivery attempts are not being made, please contact us and we will assist in ensuring successful delivery or arrange a reshipment where applicable.

Order Type	Shipping Charges
Prepaid Orders	Free Across India
Partial COD Orders	Free Across India

Enjoy free shipping across India.
Orders are processed and dispatched as per the standard timeline mentioned above.
If a Prepaid order is refused at delivery or cancelled after dispatch, the refund will be processed after deducting ₹300 towards shipping charges.

Enjoy free shipping across India.
Customers are required to pay ₹300 in advance, with the remaining balance payable upon delivery.
COD is available for orders up to ₹12,000, For higher-value orders, if you would like to opt for Partial COD, please contact us on WhatsApp before placing your order. In such cases, we may require an advance payment of 20% of the order value, with the remaining amount payable upon delivery.
Once an order has been dispatched, cancellation is not permitted.
If a dispatched COD order is cancelled, the advance amount of ₹300 will not be refunded.
If the order is refused or failure to respond to delivery calls despite multiple attempts at the time of delivery may require you to collect the parcel from the courier centre. If the parcel remains undelivered, it may be marked as undelivered and returned to us, resulting in order cancellation. In such cases, the advance amount paid will be forfeited. Repeated refusal or non-acceptance of COD orders may also result in the cancellation of future COD orders.
In case of delivery delays or courier-related issues, please contact us via Customer Care or WhatsApp and our team will assist you.

Customer Care Timings

Monday – Friday: 10:00 AM – 6:00 PM
Saturday: 11:00 AM – 3:00 PM
Sunday: Closed

Customer Care Number: +918826009522
Whatsapp Support: +918826009522

For any questions regarding your order, shipping, or delivery, feel free to reach out to our support team.